If for any reason you are unsatisfied with a purchase, you may exchange within 15 days after items are received. Items must be unused and in original condition. The customer is responsible for all return shipping costs. Original shipping costs will not be refunded. We recommend that you ship with an insured courier such as UPS, Fedex, or USPS Parcel Post. Alter Ego Adornment is not responsible for items damaged or lost in transit. Contact for returns: